ALTERO Vero

Terms of Service & Privacy Policy

ALTERO INC. • Effective Date: April 9, 2026 • connect@alterovero.com

Terms of Service

Effective Date: April 9, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and ALTERO INC., a Massachusetts limited liability company operating the ALTERO Vero platform ("Platform," "we," "us," or "our"), accessible at alterovero.com. By creating an account, accessing the Platform, submitting a referral, accepting a referral, or otherwise using any part of our services, you agree to be bound by these Terms in their entirety.

If you do not agree to these Terms, you must immediately stop using the Platform. Continued use after any modification to these Terms constitutes acceptance of the updated Terms.

These Terms apply to all users of the Platform, including individuals who submit referrals ("Referrers"), individuals who receive referrals ("Prospects"), and local service businesses or freelance service providers ("Businesses").

2. Description of the Platform

ALTERO Vero is a verified referral marketplace that connects Referrers, Prospects, and Businesses through trusted personal referrals. The Platform enables:

Referrers to submit personal referrals connecting a Prospect with a Business for a service the Prospect needs.
Prospects to select a Business from among those matched to their referral and service type.
Businesses to receive, review, accept, and complete service engagements originated through Platform referrals.
Referrers and Prospects to receive monetary payouts upon confirmed completion of a qualifying service engagement.

The Platform is not a party to any service agreement between a Business and a Prospect. We do not employ, endorse, or guarantee the quality of any Business or service provider listed on the Platform. We do not provide the underlying services advertised by Businesses.

3. Eligibility

3.1 Age Requirement

You must be at least 18 years of age to create an account or use the Platform in any capacity. By using the Platform, you represent and warrant that you meet this requirement.

3.2 Geographic Restrictions

The Platform currently operates exclusively in the Commonwealth of Massachusetts. Account registration requires selection of a valid Massachusetts location. Use of the Platform from outside Massachusetts, or registration with false location information, is prohibited and may result in immediate account termination and forfeiture of any pending payouts.

3.3 Account Integrity

You may maintain only one user account and one business account. Creating duplicate accounts, using another person's identity, or providing false information during registration is a material breach of these Terms.

4. Account Registration and Security

When you register, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to notify us immediately at connect@alterovero.com if you suspect unauthorized access to your account. We are not liable for losses arising from unauthorized use of your account where you failed to maintain reasonable security of your credentials.

We reserve the right to suspend or terminate any account at our sole discretion if we believe it has been compromised, is being used fraudulently, or is otherwise in violation of these Terms.

5. User Conduct and Prohibited Activities

By using the Platform, you agree not to:

Submit false, fabricated, or misleading referrals.
Refer the same Prospect to the same Business or service type more than once for compensation purposes.
Collude with a Business or Prospect to manufacture fake completions or inflate payout amounts.
Use the Platform to harass, deceive, or defraud any other user.
Attempt to contact Businesses or Prospects outside the Platform to circumvent our fee or payout structure.
Reverse-engineer, scrape, or copy any portion of the Platform.
Register with a disposable email address or use automated tools to create accounts.
Use the Platform for any purpose that violates applicable law, including but not limited to laws regarding consumer protection, anti-fraud, and data privacy.
Offer or accept payment outside the Platform in exchange for referrals or service completions.

Violation of any prohibited activity may result in immediate account suspension, permanent ban, forfeiture of all pending and approved payouts, and referral to law enforcement where appropriate.

6. Referral Submission and the Referral Process

6.1 Referral Submission

Referrers submit referrals through the Platform by providing the Prospect's name, contact information, service type, and location. By submitting a referral, you represent that: (a) you have a genuine personal relationship with the Prospect; (b) you have received the Prospect's consent to share their contact information with us; and (c) the Prospect has a genuine interest in the service type indicated.

6.2 Prospect Selection

Upon referral submission, the Prospect receives a notification with a unique link to the Platform's selection page. The Prospect independently reviews and selects a Business from among those active in their area and service category. The Platform does not guarantee that any particular Business will be available.

6.3 Business Notification

When a Prospect selects a Business, that Business receives a notification through the Platform. The Business is responsible for initiating contact and scheduling the service through Platform-approved communication channels. No phone number or direct contact information of the Prospect is shared with the Business outside the Platform.

6.4 Completion and Confirmation

A referral is marked complete only when the Business confirms through the Platform's dashboard that the service has been fully performed. The Platform reserves the right to independently verify completion. If a Business fails to confirm or deny completion within 48 hours of the scheduled service date, the Platform may apply an automatic confirmation fallback at its sole discretion.

7. Payout Structure and Eligibility

7.1 Overview

Upon confirmed completion of a qualifying referral, both the Referrer and the Prospect are eligible for monetary payouts as determined by the Platform's then-current payout schedule. Payout amounts are set by the Platform at its sole discretion and are subject to change without notice.

7.2 Prospect Payout

Prospect payouts are processed promptly following confirmed completion with no minimum balance threshold. There is no action required by the Prospect beyond providing accurate payment information.

7.3 Referrer Payout Tiers

Referrer payouts are governed by a tiered threshold system based on account age and completion history:

New accounts (less than 30 days old or fewer than 2 confirmed completions) must reach the standard withdrawal threshold before requesting a payout.
Established accounts (30+ days old) are subject to a reduced minimum withdrawal threshold.
Verified accounts (90+ days old with 5+ confirmed completions) are eligible for expedited payout processing.

The specific dollar amounts for each threshold are set by the Platform and may be adjusted during beta testing and after commercial launch. Current threshold amounts are displayed within the user dashboard.

7.4 Payout Conditions and Forfeiture

Payouts are conditional upon: (a) the account being in good standing with no active violations; (b) accurate and complete payment information on file; (c) the underlying referral not being flagged for fraud or dispute; and (d) the Business account having sufficient deposited funds to cover the payout.

If we determine, based on our review of Platform records, that a referral or completion was fraudulent, manipulated, or in material violation of these Terms, we reserve the right to withhold or delay the associated payout pending investigation. We will make reasonable efforts to notify you of any such hold and provide an opportunity for you to respond before any payout is permanently withheld. Payouts will not be permanently withheld without a documented basis under these Terms.

7.5 Taxes

You are solely responsible for reporting and paying all taxes applicable to amounts you receive through the Platform. The Platform may issue tax forms, such as IRS Form 1099, as required by law. You agree to provide accurate tax identification information upon request.

8. Business Accounts

8.1 Activation

Business accounts are manually reviewed and activated by Platform administrators. Submission of a business application does not guarantee activation. We reserve the right to decline any application at our sole discretion without providing a reason.

8.2 Business Obligations

By activating a business account, the Business agrees to:

Provide accurate and truthful information in all profile fields.
Respond to referral notifications within the Platform's established response time guidelines.
Confirm or reject referrals honestly and in good faith.
Mark service completions only when the service has actually been performed to the Prospect's satisfaction.
Maintain sufficient deposited funds to cover pending referral payouts.
Comply with all applicable licensing, insurance, and regulatory requirements for operating their service business in Massachusetts.

8.3 No Pay-Per-Click

Businesses are not charged for referral submissions, prospect selections, or any pre-completion activity. Platform fees are only assessed upon confirmed service completion. The specific fee structure is set forth in the Business's separate agreement with the Platform or as displayed in the Business dashboard.

8.4 Business Deposits

Businesses are required to maintain a positive deposit balance with the Platform as a condition of account activation. Referral payouts to Referrers and Prospects are disbursed from this deposit. The Platform is not obligated to process completions if the Business's deposit balance is insufficient to cover the associated payouts and platform fees.

8.5 Campaign Pause and Capacity

Businesses may pause their account or set monthly capacity limits through the Platform dashboard. The Platform reserves the right to impose capacity limits at its discretion to maintain service quality.

9. Dispute Resolution

9.1 Internal Dispute Process

The Platform provides an internal dispute resolution process for issues arising from referrals, service completions, and payouts. We will review all disputes in good faith using the information available to us within the Platform and make a determination based on our reasonable assessment of that information.

9.2 Platform Records as Primary Evidence

Because the Platform serves as the system of record for all transactions, our internal records including referral submissions, status logs, timestamps, and Platform communications serve as the primary source of evidence in any dispute review. We may consider additional context or information you provide, but we cannot independently verify documentation generated outside the Platform, such as off-platform communications, third-party screenshots, or external receipts.

9.3 Dispute Submission Window

To be eligible for review, disputes should be submitted within 14 calendar days of the event giving rise to the dispute by contacting us at connect@alterovero.com. We will make reasonable efforts to respond within 10 business days. We retain discretion to consider disputes submitted outside this window in exceptional circumstances.

9.4 Good Faith Cooperation

All parties agree to cooperate in good faith with our dispute review process. Providing materially false information in connection with a dispute is a violation of these Terms and may result in account suspension and forfeiture of any amounts in dispute.

9.5 Right to Seek Legal Remedies

Nothing in these Terms is intended to prevent any party from seeking legal remedies available to them under applicable law. The internal dispute process described in this section is a first-step resource and does not constitute binding arbitration or a waiver of any legal rights.

10. Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, interface design, software, and data compilations, is the exclusive property of ALTERO INC. or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for its intended purposes as described in these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any Platform content without our prior written consent.

By submitting content to the Platform, including business profile information, referral details, or reviews, you grant us a worldwide, royalty-free, sublicensable license to use, display, and distribute that content in connection with operating and promoting the Platform.

11. Disclaimers and Limitation of Liability

11.1 No Warranties

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. ALTERO INC. EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY BUSINESS PROFILE INFORMATION OR USER-SUBMITTED CONTENT.

11.2 No Liability for Third-Party Services

ALTERO INC. IS NOT RESPONSIBLE FOR THE QUALITY, SAFETY, LEGALITY, OR ANY OTHER ASPECT OF SERVICES PROVIDED BY BUSINESSES LISTED ON THE PLATFORM. ANY AGREEMENT FOR SERVICES IS SOLELY BETWEEN THE BUSINESS AND THE PROSPECT. WE ARE NOT A PARTY TO THAT AGREEMENT AND HAVE NO LIABILITY ARISING FROM IT.

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ALTERO INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID TO YOU BY THE PLATFORM IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

12. Indemnification

You agree to indemnify, defend, and hold harmless ALTERO INC., its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to: (a) your violation of these Terms; (b) your use of the Platform; (c) any referral you submitted or received; (d) any service you performed or received through the Platform; or (e) your violation of any third party's rights or applicable law.

13. Termination

We may suspend or terminate your access to the Platform at any time, with or without notice, for any reason, including but not limited to a violation of these Terms. Upon termination:

Your right to access the Platform immediately ceases.
Any pending payout requests may be reviewed and either processed or forfeited at our sole discretion based on the circumstances of termination.
Provisions of these Terms that by their nature should survive termination will survive, including Sections 7.5, 9, 10, 11, 12, 14, and 15.

You may terminate your account at any time by contacting us at connect@alterovero.com. Account termination does not affect any obligation you incurred prior to termination.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles.

14.2 Informal Resolution First

Before initiating any formal legal proceeding, you agree to first contact us at connect@alterovero.com and provide a written description of your dispute, the relief you are seeking, and your contact information. We will attempt to resolve the dispute informally within 30 days. If we cannot reach a resolution within that period, either party may pursue the legal remedies available to them.

14.3 Jurisdiction

If informal resolution is unsuccessful, any legal proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in the Commonwealth of Massachusetts, and you consent to personal jurisdiction in those courts.

14.4 Injunctive Relief

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction in Massachusetts to prevent irreparable harm pending arbitration.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional agreements you enter into with us, constitute the entire agreement between you and the Company with respect to the Platform and supersede all prior understandings.

15.2 Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and all other provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely, including in connection with a merger, acquisition, or sale of assets.

15.5 Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to your registered address or through a prominent notice on the Platform. Your continued use of the Platform after the effective date of any modification constitutes acceptance of the updated Terms.

15.6 Contact

For questions about these Terms, contact us at connect@alterovero.com.

ALTERO INC.
[Business Address — To Be Added Upon LLC Registration]
Massachusetts

Privacy Policy

Effective Date: April 9, 2026

1. Introduction and Scope

ALTERO INC. ("we," "us," or "our") operates the ALTERO Vero platform at alterovero.com. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our Platform as a Referrer, Prospect, or Business.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Platform.

This Policy applies to all information collected through the Platform. It does not apply to information collected offline or through third-party websites or services not operated by us, even if they are linked from our Platform.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide, including registration information, business profile information, referral information, payout information, and communications you send to us.

Registration information: full name, email address, city, state.
Business profile information: business name, service type, tagline, bio, services offered, operating hours, service radius, pricing, portfolio photos, credentials, languages spoken, and typical response time.
Referral information: name and contact information of the Prospect you are referring, service type requested, city, and state.
Payout information: payment details and tax identification information required to process payouts.
Communications: messages, dispute submissions, and support requests you send to us.

2.2 Information Collected Automatically

When you access the Platform, we automatically collect log data, referral link activity, and device information.

Log data: IP address, browser type and version, pages visited, timestamps, referring URLs, and clickstream data.
Referral link activity: click counts and engagement data associated with referral links you generate or receive.
Device information: operating system, screen resolution, and general device type.

2.3 Information from Third Parties

We may receive information from third-party services integrated into the Platform, including authentication services, Stripe, Twilio, and Resend.

3. How We Use Your Information

We use collected information for operating the Platform, processing payouts, communicating with users, verifying accounts, resolving disputes, preventing fraud, improving analytics, complying with law, and displaying approved business profiles within the Platform.

4. Information Sharing and Disclosure

4.1 What We Share and With Whom

We share personal information only as described below:

Between Platform participants: Referrers receive confirmation of referral status and payout information. Prospects are shown available Business profiles excluding direct contact information. Businesses receive the Prospect's first name and service request details upon selection. No phone numbers or direct contact information are shared with any Business through any Platform interface.
Service providers: We share information with vendors who help us operate the Platform, including Supabase, Resend, Stripe, and Twilio. These vendors are contractually bound to use your information only to provide services to us.
Legal requirements: We may disclose information if required by law, court order, subpoena, or government authority, or if we believe disclosure is necessary to protect our legal rights or the safety of any person.
Business transfer: In connection with a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

4.2 What We Do Not Share

We do not sell, rent, or trade your personal information to any third party for their own marketing or advertising purposes. We do not share your information with businesses for purposes unrelated to your referral or service engagement on the Platform.

5. Business Profile Visibility

Business profiles on the Platform have two visibility states:

Blurred teaser state: Non-logged-in visitors see a blurred preview of the business profile with a prompt to create an account. No identifying or contact information is visible.
Full profile state: Logged-in users and Prospects holding a valid referral link see the complete business profile including tagline, bio, services, hours, pricing, portfolio, credentials, and Platform statistics. Direct contact information, including phone numbers, is never displayed in any profile state.

By completing a business profile, you consent to this display of your profile information to Platform users as described above.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Platform. Account information is retained for the duration of your account and for a reasonable period thereafter to resolve disputes, process final payouts, and meet legal obligations. Referral records are retained indefinitely for audit, dispute resolution, and platform integrity purposes. Payout records are retained for a minimum of 7 years to comply with tax and financial recordkeeping requirements. Communications and support records are retained for 3 years following account closure.

You may request deletion of your account and personal information by contacting us at connect@alterovero.com. We will fulfill deletion requests subject to our legal obligations to retain certain records.

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls limiting database access to authorized personnel, segregation of administrative credentials from the production codebase, and regular review of security practices.

No method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a security breach affecting your personal information, we will notify you as required by applicable law.

8. Cookies and Tracking Technologies

The Platform uses session-based authentication tokens and may use local browser storage to maintain your logged-in state. We do not currently operate a third-party advertising cookie network or use cross-site tracking technologies. We may use analytics tools that collect anonymized usage data to help us understand how the Platform is used.

9. Children's Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a person under 18, we will take steps to delete it promptly.

10. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding access, correction, deletion, portability, objection, and withdrawal of consent. To exercise any of these rights, contact us at connect@alterovero.com. We may need to verify your identity before processing your request.

11. Massachusetts Residents

As a Massachusetts-based platform, we comply with all applicable Massachusetts privacy laws. Massachusetts residents have the right to know what personal information we collect about them and may request access, correction, or deletion of that information as described above. We do not engage in the sale of personal information as defined under applicable Massachusetts law.

12. Third-Party Links and Services

The Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to your registered address or through a prominent notice on the Platform. The updated Policy will be effective as of the date indicated at the top of the document. Continued use of the Platform after that date constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ALTERO INC.
[Business Address — To Be Added Upon LLC Registration]
Massachusetts
Email: connect@alterovero.com

We will make reasonable efforts to respond to privacy-related inquiries within 30 days.